JETIREXPLORE- Search Thousands of research papers



Published in:

Volume 5 Issue 1
January-2018
eISSN: 2349-5162

Unique Identifier

JETIR1801114

Page Number

589-607

Share This Article


Title

Service Quality in Health Care Sector – A Study of Select Corporate Hospitals in Guntur Town of Andhra Pradesh

ISSN

2349-5162

Cite This Article

"Service Quality in Health Care Sector – A Study of Select Corporate Hospitals in Guntur Town of Andhra Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 1, page no.589-607, January-2018, Available :http://www.jetir.org/papers/JETIR1801114.pdf

Abstract

The quality of services plays a primary role in achieving patient satisfaction. Traditionally, service quality is assessed by certain measures, such as morbidity or mortality. However, in recent decades, the patients’ perception of their care has also been taken into consideration. Thus, the patients’ perception of the service quality contributes critically to achieving satisfaction. In some studies, the positive assessment of service quality is considered as satisfaction, and these terms are used interchangeably; however, patient satisfaction is only one of several measures of care quality. In general, SERVQUAL is considered to be a strong scale for measuring service quality across the service sectors. Reliability, responsiveness, assurance, empathy, tangibles and credibility are those important attributes which are utilized in many sectors dealing with public goods and services. Given that the delivery of healthcare is a public service, there is much potential to improve the level of patients’ satisfaction with the service by tracking these dimensions. So, the present study on the topic entitled “Service Quality in Health Care Sector – A Study of Select Corporate Hospitals in Guntur Town of Andhra Pradesh” has been selected.

Key Words

Service Quality, Health Care Sector, Service Quality Dimensions, SERVQUAL Model

Cite This Article

"Service Quality in Health Care Sector – A Study of Select Corporate Hospitals in Guntur Town of Andhra Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 1, page no. pp589-607, January-2018, Available at : http://www.jetir.org/papers/JETIR1801114.pdf

Publication Details

Published Paper ID: JETIR1801114
Registration ID: 180149
Published In: Volume 5 | Issue 1 | Year January-2018
DOI (Digital Object Identifier):
Page No: 589-607
ISSN Number: 2349-5162

Download Paper

Preview Article

Download Paper




Cite This Article

"Service Quality in Health Care Sector – A Study of Select Corporate Hospitals in Guntur Town of Andhra Pradesh", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 1, page no. pp589-607, January-2018, Available at : http://www.jetir.org/papers/JETIR1801114.pdf




Preview This Article


Downlaod

Click here for Article Preview