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Published in:

Volume 8 Issue 1
January-2021
eISSN: 2349-5162

Unique Identifier

JETIR2101100

Page Number

747-754

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Title

Information Communication Technology Revolution in Public Service: What Kerala Offers?

ISSN

2349-5162

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"Information Communication Technology Revolution in Public Service: What Kerala Offers?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 1, page no.747-754, January-2021, Available :http://www.jetir.org/papers/JETIR2101100.pdf

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Abstract

Information Communication Technology has been playing a dominant role in all walks of human life in the new millennium. Research is going on in plenty in inventing and reinventing innovative models for making life easy. In Indian scenario, the Central Government, State Government and even private sector are seriously involved in developing various software solutions to help government and other players in making things done smoothly and flawlessly. Among the various IT solutions for delivering public services, the programme called, FRIENDS, a flagship urban e-governance programme of the Government of Kerala operating since 2000 has contributed in providing various public services more transparently and efficiently. Now almost twenty years has been passed after the introduction of this service in the land of Kerala, a South Indian State. This paper evaluates the history, achievements and challenges of this project. Also, this articles provides suggestions to improve the service effectively and efficiently.

Key Words

e-Governance, FRIDNDS, FREES, ICT, NeGP

Cite This Article

"Information Communication Technology Revolution in Public Service: What Kerala Offers?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 1, page no. pp747-754, January-2021, Available at : http://www.jetir.org/papers/JETIR2101100.pdf

Publication Details

Published Paper ID: JETIR2101100
Registration ID: 305010
Published In: Volume 8 | Issue 1 | Year January-2021
DOI (Digital Object Identifier):
Page No: 747-754
ISSN Number: 2349-5162

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Cite This Article

"Information Communication Technology Revolution in Public Service: What Kerala Offers?", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 1, page no. pp747-754, January-2021, Available at : http://www.jetir.org/papers/JETIR2101100.pdf




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