• Mr. R. JANARTHANAN

ABSTRACT This paper deals with the Government of Tamil Nadu created a Special Purpose Vehicle (SPV) for implementing the Chennai Metro Rail Project. This SPV named as “Chennai Metro Rail Limited” was incorporated on 03.12. 2007 under the Companies Act. Chennai Metro Rail Limited (CMRL) reported an average of 2.66 lakh passengers per day traveling in metro trains during November, accumulating a monthly count of 80.01 lakh passengers. At the moment, the Chennai Metro operates from 4:30 a.m. to 11:00 p.m. One train runs every 7 minutes during peak hours and every 14 minutes during off-peak hours .The operating revenue of the Chennai Metro Rail Limited during financial year 2020 was around 512 million Indian rupees. The Chennai metro in India started its public operation in 2015.

Key words: Chennai Metro Railway, Customer’s Satisfaction, Service Quality

"CHENNAI METRO RAIL CORPORATION AN EMPIRICAL CUSTOMER SATISFACTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 1, page no.e784-e792, January-2024, Available :http://www.jetir.org/papers/JETIR2401497.pdf

"CHENNAI METRO RAIL CORPORATION AN EMPIRICAL CUSTOMER SATISFACTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 1, page no. ppe784-e792, January-2024, Available at : http://www.jetir.org/papers/JETIR2401497.pdf